Conditions

Order
You can order the easiest way to order through this 24-hour online shop! If the customer is under 18 years of age, the requestor's permission must be obtained before the purchase is carried out. Orders placed in another person's name without his consent, or otherwise that caused Mattconcept to suffer financial damage, are reported to the police. You can also order by email or phone. All image information should be seen as illustrations and cannot be guaranteed to reproduce the exact appearance and nature. We reserve the right at incorrect prices before the order and delivery are received by the customer. If the price has been incorrect, Mattconcept is obliged to announce the correct price before or in connection with the delivery.

Payment
We offer payment via Klarna where you can choose to pay by invoice, card or a transfer via your bank. When you choose payment by invoice, you have 14 days to pay the invoice from when your order is shipped from our warehouse. The invoice will be emailed to your registered email address. We don't have any fees no matter what payment method you choose to use. In case of late payment, a reminder fee of the amount allowed by law (right now SEK 60) and interest on late payment is charged at 8% + the reference rate. You can also read more about the general account terms and conditions on http://www.klarna.se.

Shipping
We have a unit shipping of 79 SEK within Sweden, no matter how many products you order. Sample pieces we ship free of charge. We use Schenker for the most part for shipping our products. This allows you to easily pick up the mats at the nearest agent/delivery point, which is often a service shop or gas station, near you. The mats remain for 14 days with the agent before they are returned to us. Also be sure to enter the correct e-mail when registering a purchase with us. An order confirmation will be sent to this e-mail address. If your mat is wider than 170 cm, delivery is made directly to your home in the daytime after notification. This is because larger goods cannot be taken care of by the agents. The shipping company will then contact you by phone where you will agree on the time of delivery.

Shipping prices outside Sweden:
Finland: SEK 79 on orders in excess of SEK 1,499. SEK 195 on other orders
Denmark: SEK 79 on orders in excess of SEK 1,499. SEK 195 on other orders
Norway: SEK 95 on orders in excess of SEK 2,499 on other orders
Åland: SEK 95 on orders in excess of SEK 2,499. SEK 280 on other orders
Norway and Åland trade vat-free. VAT and any customs duties will be paid instead at the time of delivery
Other countries in the EU: SEK 95 on orders in excess of SEK 2,499 on other orders. (for carpets that are wider than 190 cm, additional scans may be available)

Delivery
Normal delivery time is between 2-6 days, depending on the mat/product. At the bottom of the carpet's product description, it says how long the delivery time is for the current mat. We reserve whether the carpets or products run out. If the carpet is out of stock and it needs to be woven or tied up on your behalf, it will take longer. Then we will contact you and give you a new delivery message. Reservation at completion.

Delivery delay
If delivery delay occurs, we will notify you by e-mail or by telephone. You as a customer always have the right to cancel the purchase in case of delivery delays with the exception of special order. We will do everything in our power to fulfill your order. There may be times that make it impossible to fulfill the order, for example, when our supplier is unable to fulfill its commitment to us. We reserve the right to waive all compensation to the customer regarding delivery delays.

Partial delivery of carpets
If you order more than one product and if one of these is not in stock, we also wait for the other product to come into stock before your order is shipped. If delivery takes more than 14 days, we will ship the product in stock immediately. We deliver the other products to you at no additional shipping cost, when we receive delivery from our supplier.

Cancellation
Cancellation is made by contacting Mattconcept.se by phone or e-mail. Cancellation after the carpets have been shipped is not possible. In cases where the mats have already been shipped, the customer is obliged to receive the order. However, once the mat has been received, the right of withdrawal applies as follows. Cancellation of a specially ordered carpet, which has been acquired or completed specifically for the customer, is not possible. This also applies to special products that are a so-called order item.

Right of withdrawal/ open purchase 90 days
According to the Distance and Home Sales Act, you as a customer have the right to cancel your purchase within 14 days. However, we offer 90 days return. The return right applies from the time we have sent your order and not for special orders. However, the right of withdrawal does not apply to custom goods or products manufactured on order. It can also be special items where, for example, we cut according to your measurements or products that are not normal stock products with us or our suppliers. When exercising the right of withdrawal, the product must be in the unaltered state, i.e. unused and not destroyed or damaged. You may not use the item but of course carefully examine it. If you want to return an order, please contact MattConcept.se by phone or e-mail. It is extremely important for all types of returns to be packaged in such a way that it is not liable to be damaged.

Right of withdrawal - how to return your order
Once you have notified us that you wish to return all or part of the order, we will send you a bill of lading that you put on the package. Upon return, we will refund the full amount including your shipping fee. When you return, a return cost of $0 will be added within the United Kingdom. If you supplement with the evening liver, you will actually be charged shipping costs for pick-up at your home. In the case of returns outside Sweden, the customer is responsible for the return handling and shipping costs. If there are any additional duties or other administrative costs, which are charged to Mattconcept, there will be an actual cost. In the event of a return, registration of the return will take place within 5 working days of receiving your return. After that, Klarna will take care of the return of your money that you have to benefit from.

Complaints
It is advisable for the customer to check delivery to verify that the product is correct and error-free. In the event of a complaint, the customer should contact Mattconcept.se by email or telephone. It is extremely important for all types of returns to be packaged in such a way that it is not liable to be damaged. For private consumers, the Consumer Purchase Act applies, which means that the customer has the right to have the freight paid for in case of a valid return case. At Mattconcept.se, a private consumer has the right to have a prepaid bill of lading sent home to tape the return package. In cases where the return reason is a complaint and errors cannot be detected, there is a fee of 350 SEK or actual shipping cost.

Mattconcept.se will always follow the general complaint's recommendations in the event of a dispute.

Complaints and possible complaints are made to: Mattconcept AB, Holmbergsbacken 5, 760 18 Yxlan
Tel 08-522 086 10 Mon-Fri 10-16 Mail customer service: info@mattconcept.se

Packages not collected
Packages that are not collected from the shipping company within 14 days will be returned to us. You as a customer have not fulfilled your obligations for the right of withdrawal and will thus be liable for payment. For unclaimed packages, we invoice the customer 495 SEK.

Not at home on delivery
Most orders delivered to your home are notified by phone in advance from the Shipping Company. If you are not at home according to the announced agreed time, the shipping company needs to drive out your package again. For every time you are not in place after notification, there is 350 SEK at each time. This only applies when the shipping company has announced in consultation with you as a customer.

Guarantee
All warranties on products are provided by us as well as our suppliers and manufacturers. Of course, we comply with the Consumer Sales Act and complaints within 6 months from the date of purchase are processed accordingly.

Privacy, security & personal data
Mattconcept handles your personal data according to GDPR law. We only store data that is necessary for the purchase agreement to be fulfilled. We do not disclose the personal data you have provided when purchasing to third parties. We only send newsletters with information and product offers to those who have chosen to receive these mailings from us. You can easily unregister from the newsletter via link in the email or by contacting us at Mattconcept.se.

Other
Mattconcept reserves the right to change all information, including but not limited to prices, technical specifications and product offers, without prior notice. In the event of a final sale at the stated price or due to the cancellation of a sales item, Mattconcept has the right to cancel the purchase and refund any amounts paid in the best way.

Contact details and responsible legal person:
Mattconcept AB
Holmbergsbacken 5
760 18 Axe
Tel 08-522 086 10
info@mattconcept.se
Org 556686-5167